Help centre

Search for a service and a city, choose a professional, then pick the service and a free time. You'll see the full price, the deposit and the cancellation terms before you pay.

Your booking is confirmed once the deposit is paid. You get a confirmation email with a link to manage it.

Every booking is secured with a deposit paid online, which keeps the time for you. The deposit is part of the price, not an extra charge. You pay the rest to the professional at the appointment.

Open your booking from your confirmation email or from My bookings. Before free cancellation ends, you can cancel for a full refund of your deposit, or move the booking once to another free time with the same professional.

After that, the professional may keep the deposit, but only if the policy you accepted when booking says so.

Use the link in your confirmation email. If you can't find it, enter your booking reference and email and we'll send you a new secure link.

We send refunds straight away to the card you paid with. Your bank usually shows them within 5 to 10 business days.

You can dispute a kept deposit from your booking page within 14 days. Booknara reviews the case, may ask both sides for information, and emails you the decision.

After a completed appointment, we may invite you to review the professional. Only customers who actually had the appointment can review, so ratings reflect real visits.

Create an account, add your business details, services, prices, opening hours and photos, then set up payments with our payment partner. Customers can book you once payments are ready.

Customers pay their deposit online through our payment partner, Stripe. You connect your bank once, through Stripe's secure sign-up. Booknara never sees your bank or identity details.

Your part of each deposit is sent to your Stripe account when the customer's free cancellation ends. Stripe then pays it to your bank on its usual schedule. Customers pay you the rest of the price at the appointment.

Booknara charges a one-time fee only for a new customer who found you through Booknara search: 10% on the Starter plan or 5% on Professional, on their first completed appointment. Customers who book through your own link, and your existing clients, carry no fee.

If you think a fee is wrong, for example because the customer was already yours, you can challenge it within 7 days of the appointment.

On the 1st of each month you get a statement of the previous month's fees, credits and plan payments. Fees already taken from deposits are shown as paid. Anything still due is collected from your saved card or by a payment link.

Yes, under Payments & policy: a percentage of the price or a fixed amount, and when free cancellation ends. Both stay within what your country's market allows.

Share your referral link with other professionals. When a business you invited publishes its page and completes its first real appointment, you get 30 days of Professional, or a free month on a paid plan.